1. Scope
This policy applies to purchases of digital subscriptions and in-app purchases for the RattleStork services (web and mobile apps).
2. No routine refunds (digital services)
All sales are final, once access to the digital service has begun. This does not affect any statutory rights you may have (see section 7).
3. Purchase channel governs
Purchases through the Apple App Store or Google Play are billed by the respective store operator. Under the store rules, refunds must be requested through the relevant store. We cannot issue refunds for store transactions.
Purchases billed directly by us on the web are subject to this policy.
4. EU/EEA/UK — Right of withdrawal and waiver
Consumers in the EU/EEA/the United Kingdom have a 14-day right of withdrawal for distance contracts. For digital services that are not provided on a tangible medium, this right does not apply once we have begun performance with your prior explicit consent and you have confirmed that you lose your right of withdrawal upon commencement of performance. We obtain this consent and confirmation at checkout (separate checkbox) and confirm it by e-mail. If you do not give consent, the service will begin after the withdrawal period has expired.
5. Managing and cancelling subscriptions
You may cancel at any time. Cancellation will take effect at the end of your current billing period; access will remain until then.
- Web/App (billed by us): manage in the Settings or on the subscription page.
- Apple: manage at support.apple.com/HT202039.
- Google Play: manage at support.google.com/googleplay/answer/7018481.
For Germany, where provided, you may additionally use the “cancellation button” on the website.
6. When we will refund or issue a credit
- Technical outage on our side that substantially prevents access during a paid period for ≥48 consecutive hours and which we cannot remedy within a reasonable time — prorated credit or refund at our discretion (web-billed purchases only).
- Duplicate/erroneous charges or unauthorised transactions — refund of the erroneous amount after review.
- Mandatory consumer protection rights, to the extent that applicable law requires remedy, replacement, price reduction or refund.
7. Legal rights
Nothing in this policy excludes or limits rights you have under mandatory consumer law (for example, conformity of digital services, remedies for defective performance, chargeback rights under payment services rules, or EU/UK withdrawal rights, where no valid waiver applies).
8. Timing and method of refund (Web purchases)
Approved refunds for purchases billed through our website will, where possible, be made to the original payment method. Processing time depends on your bank or payment provider. Transactions billed through an app store cannot be converted into a web refund.
9. Abuse and chargebacks
Fraudulent use of chargebacks, promotions or trial offers may result in restriction or termination of the account — without prejudice to any legal claims.
10. Request help or request a review
If you believe you are entitled to a refund or credit under section 6 or due to statutory rights, contact us within 30 days of the charge:
Email: rattlestork[at]gmail.com
Form: rattlestork.org/contact