1. Scope
This policy applies to purchases of digital subscriptions and in‑app purchases for the RattleStork services (web and mobile apps).
2. No routine refunds (digital services)
All sales are final once access to the digital service has begun. This does not affect any statutory rights you may have (see Section 7).
3. Purchase channel governs
Purchases through the Apple App Store or Google Play are billed by the respective store operator. Under the store rules, refunds must be requested through the relevant store. We cannot issue refunds for store-processed transactions.
Purchases billed directly by us on the web are handled under this policy.
4. EU/EEA/UK — Withdrawal right and waiver
Consumers in the EU/EEA/the United Kingdom have a 14‑day right of withdrawal for distance contracts. For digital services that are not supplied on a tangible medium, this right is lost once we have begun performance with your prior express consent and you have confirmed that you thereby lose your right of withdrawal. We obtain this consent and confirmation at checkout (separate checkbox) and confirm it by email. If you do not give consent, performance will begin after the withdrawal period has expired.
5. Manage and cancel subscriptions
You can cancel at any time. The cancellation takes effect at the end of your current billing period; access remains until then.
- Web/App (billed by us): manage in Settings or on the Subscription page.
- Apple: manage at support.apple.com/HT202039.
- Google Play: manage at support.google.com/googleplay/answer/7018481.
For Germany, where provided, you can also use the ‘cancellation button’ on the website.
6. When we refund or credit
- Technical outage on our side that significantly prevents access during a paid period for ≥48 consecutive hours and which we cannot remedy within a reasonable time — prorated credit or refund at our discretion (web-billed purchases only).
- Duplicate/incorrect charges or unauthorised transactions — refund of the incorrect amount after review.
- Mandatory consumer protection rights, where applicable law requires repair, replacement, a price reduction or a refund.
7. Statutory rights
Nothing in this policy excludes or limits rights you have under mandatory consumer law (for example, conformity of digital services, remedies for defective performance, chargeback rights under payment services rules, or EU/UK withdrawal rights, where no valid waiver applies).
8. Timing and method of refund (web purchases)
Approved refunds for purchases billed via our website will, where possible, be made to the original payment method. Processing times depend on your bank or payment provider. We cannot convert transactions billed through an app store into a web refund.
9. Abuse and chargebacks
Fraudulent use of chargebacks, promotions or trial offers may result in restriction or termination of the account — without prejudice to any statutory claims.
10. Request help or ask for a review
If you believe you are entitled to a refund or credit under Section 6 or by reason of statutory rights, contact us within 30 days of the charge:
Email: rattlestork[at]gmail.com
Form: rattlestork.org/contact