1. Scope
This policy applies to purchases of digital subscriptions and in-app purchases for the RattleStork services (web and mobile apps).
2. No routine refunds (digital services)
All sales are final, once access to the digital service has begun. This does not affect any statutory rights you may have (see section 7).
3. Purchase channel governs
Purchases via the Apple App Store or Google Play are billed by the respective store operator. Under the store rules, refunds must be requested via the respective store. We cannot issue refunds for store transactions.
Purchases billed directly by us on the web are handled under this policy.
4. EU/EEA/UK — Right of withdrawal and waiver
Consumers in the EU/EEA/the United Kingdom have a 14-day right of withdrawal for distance contracts. For digital services, which are not provided on a tangible medium, this right ceases, as soon as we have begun performance with your prior express consent and you have confirmed that you lose your right of withdrawal when performance begins. We obtain this consent and confirmation at checkout (separate checkbox) and confirm it by email. If you do not give consent, performance will begin after the withdrawal period has expired.
5. Managing and cancelling subscriptions
You may cancel at any time. Cancellation takes effect at the end of your current billing period; access remains until then.
- Web/App (billed by us): manage in Settings or on the subscription page.
- Apple: manage at support.apple.com/HT202039.
- Google Play: manage at support.google.com/googleplay/answer/7018481.
For Germany, where provided, you may also use the 'cancellation button' on the website.
6. When we issue refunds or credits
- Technical outage on our side that substantially prevents access during a paid period for ≥48 consecutive hours and that we cannot remedy within a reasonable time — pro rata credit or refund at our discretion (only for purchases billed via the web).
- Duplicate/erroneous charges or unauthorised transactions — refund of the erroneous amount after review.
- Mandatory consumer protection rights, to the extent that applicable law requires repair, replacement, price reduction or refund.
7. Statutory rights
Nothing in this policy excludes or limits rights you have under mandatory consumer law (e.g. conformity of digital services, remedies for defective performance, chargeback rights under payment services rules, or EU/UK rights of withdrawal, where no valid waiver applies).
8. Timing and method of refunds (web purchases)
Approved refunds for purchases billed via our website will, where possible, be made to the original payment method. Processing times depend on your bank or payment provider. Transactions billed through an app store cannot be converted into a web refund by us.
9. Abuse and chargebacks
Fraudulent use of chargebacks, promotions or trial offers may result in account restriction or termination — without prejudice to legal claims.
10. Request assistance or request a review
If you believe you are entitled under section 6 or by statutory rights to a refund or credit, contact us within 30 days of the charge:
Email: rattlestork[at]gmail.com
Form: rattlestork.org/contact