1. Scope
This policy applies to purchases of digital subscriptions and in-app purchases for the RattleStork services (web and mobile apps).
2. No routine refunds (digital services)
All sales are final, once access to the digital service has begun. This does not affect any statutory rights you may have (see Section 7).
3. Purchase channel governs
Purchases through the Apple App Store or the Google Play are billed by the respective store operator. In accordance with the store rules, refunds must be requested through the respective store. We cannot issue refunds for store transactions.
Purchases billed directly by us on the web are handled under this policy.
4. EU/EEA/UK — Right of withdrawal and waiver
Consumers in the EU/EEA/the United Kingdom have a 14-day right of withdrawal for distance contracts. For digital services, which are not provided on a tangible medium, this right expires, as soon as we have begun performance with your prior express consent and you have confirmed that you will lose your right of withdrawal upon commencement of performance. We obtain this consent and confirmation at checkout (a separate checkbox) and confirm it by email. If you do not give consent, performance will begin after the withdrawal period has expired.
5. Manage and cancel subscriptions
You may cancel at any time. Cancellation takes effect at the end of your current billing period; access remains until then.
- Web/App (billed by us): manage in the Settings or on the Subscription page.
- Apple: manage at support.apple.com/HT202039.
- Google Play: manage at support.google.com/googleplay/answer/7018481.
For Germany, if provided, you may additionally use the "cancellation button" on the website.
6. When we refund or issue credits
- Technical outage on our side that significantly prevents access during a paid period for ≥48 consecutive hours and that we cannot fix within a reasonable time — pro rata credit or refund at our discretion (web-billed purchases only).
- Duplicate/erroneous charges or unauthorized transactions — refund of the erroneous amount after review.
- Mandatory consumer rights, to the extent applicable law requires repair, replacement, price reduction, or refund.
7. Legal rights
Nothing in this policy excludes or limits rights that you have under mandatory consumer law (for example, conformity of digital services, remedies for defective performance, chargeback rights under payment services rules, or EU/UK withdrawal rights, where no valid waiver applies).
8. Timing and Method of Refund (Web Purchases)
Approved refunds for purchases billed via our website will, where possible, be made to the original payment method. Processing time depends on your bank or payment provider. Transactions billed through an app store cannot be converted into a web refund.
9. Abuse and chargebacks
Fraudulent use of chargebacks, promotions, or trial offers may lead to restriction or termination of the account — without prejudice to legal claims.
10. Request help or request a review
If you believe you are entitled to a refund or credit under Section 6 or by statutory rights, contact us within 30 days of the charge:
E-mail: rattlestork[at]gmail.com
Form: rattlestork.org/contact