1. Scope
This policy applies to purchases of digital subscriptions and in-app purchases for the RattleStork services (web and mobile apps).
2. No routine refunds (digital services)
All sales are final, once access to the digital service has started. This does not affect any statutory rights you have (see Section 7).
3. Purchase channel governs
Purchases through the Apple App Store or Google Play are billed by the respective store operator. Under the stores' rules, refunds must be requested through the respective store. We cannot issue refunds for store transactions.
Web purchases billed directly by us are handled under this policy.
4. EU/EEA/UK — Right of withdrawal and waiver
Consumers in the EU/EEA/United Kingdom have a 14-day right of withdrawal for distance contracts. For digital services that are not supplied on a tangible medium, this right ceases to apply once we begin performance with your prior explicit consent and you have confirmed that you lose your right of withdrawal when performance begins. We obtain this consent and confirmation at checkout (separate checkbox) and confirm it by email. If you do not give consent, performance will begin after the withdrawal period expires.
5. Manage and cancel subscriptions
You can cancel at any time. Cancellation will take effect at the end of your current billing period; access will continue until then.
- Web/App (billed by us): manage in the Settings or on the Subscription page.
- Apple: manage at support.apple.com/HT202039.
- Google Play: manage at support.google.com/googleplay/answer/7018481.
For Germany, if provided, you can also use the 'Cancellation Button' on the website.
6. When we will refund or credit
- Technical outage on our side that significantly prevents access during a paid period for ≥48 consecutive hours and that we cannot fix within a reasonable time — prorated credit or refund at our discretion (web-billed purchases only).
- Duplicate/incorrect charges or unauthorized transactions — refund of the erroneous amount after review.
- Mandatory consumer protection rights, insofar as applicable law requires repair, replacement, price reduction, or refund.
7. Legal rights
Nothing in this policy excludes or limits rights that you have under mandatory consumer law (e.g., conformity of digital services, remedies for defective performance, chargeback rights under payment services rules, or EU/UK withdrawal rights, where no valid waiver exists).
8. Timing and method of refund (web purchases)
Approved refunds for purchases billed through our website will, where possible, be made to the original payment method. Processing time depends on your bank or payment provider. Transactions billed through an app store cannot be converted into a web refund by us.
9. Abuse and chargebacks
Abusive use of chargebacks, promotions, or trial offers may result in account restriction or termination — without prejudice to legal rights.
10. Request help or request a review
If you believe you are entitled to a refund or credit under Section 6 or under statutory rights, contact us within 30 days of the charge:
Email: rattlestork[at]gmail.com
Form: rattlestork.org/contact