1. Scope
This policy applies to purchases of digital subscriptions and in-app purchases for the RattleStork services (web and mobile apps).
2. No routine refunds (digital services)
Cancelling a subscription does not automatically result in a refund for periods already paid. Rights of withdrawal, rights relating to defects and other statutory refund claims remain unaffected.
3. Purchase channel governs
Request refunds for Apple App Store purchases through Apple. For Google Play, you can use Google's refund process or contact us; developers can also process refunds. Store procedures do not limit mandatory statutory rights.
Purchases billed directly by us on the web are governed by this policy.
4. Right of withdrawal
The following instructions apply to consumers entering into distance contracts with us for services under German law. Mandatory rights in other countries remain unaffected.
Withdrawal instructions
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date the contract is concluded.
To exercise your right of withdrawal, you must inform us (Rattlestork UG (haftungsbeschränkt), Sternstraße 23, 39104 Magdeburg, Germany, telephone: (+49) 178 681 5219, email: support@rattlestork.org) of your decision by a clear statement, for example by letter or email. You may use the model form below, but this is not compulsory. Sending your statement before the deadline is sufficient to meet it.
If you withdraw from this contract, we will reimburse all payments received without undue delay and no later than fourteen days after receiving your withdrawal. We will use the same payment method as for the original transaction unless expressly agreed otherwise; you will incur no reimbursement fees.
If you expressly requested that the service begin before the withdrawal period expires, and the statutory requirements are met, you must pay a proportionate amount for the service provided up to withdrawal in relation to the full scope of the contract. Merely starting access does not extinguish your right of withdrawal.
For paid services, the right of withdrawal expires early only upon complete performance, provided you expressly agreed in advance to performance beginning early and acknowledged that you would lose the right upon full performance of the contract.
Model withdrawal form
To Rattlestork UG (haftungsbeschränkt), Sternstraße 23, 39104 Magdeburg, Germany, support@rattlestork.org:
I/We (*) hereby withdraw from the contract concluded by me/us (*) for the provision of the following service: ______
Ordered on: ______
Name and address of consumer(s): ______
Date: ______
Signature of consumer(s), only if submitted on paper: ______
(*) Delete as appropriate.
5. Manage and cancel subscriptions
You may cancel the automatic renewal of your subscription. The contract end date is determined by the validly agreed term and mandatory law. Rights of termination for cause remain available.
- Web subscriptions: manage them in Settings or directly through PayPal. If you have questions, use Contact.
- Apple: manage at support.apple.com/HT202039.
- Google Play: manage at support.google.com/googleplay/answer/7018481.
These instructions do not restrict statutory cancellation rights or legally required cancellation methods.
6. When we refund or credit
- For defects or outages, statutory rights to remedy and, where the requirements are met, price reduction or refund apply. No minimum outage of 48 hours is required.
- Duplicate/erroneous charges or unauthorised transactions — refund of the incorrect amount after review.
- Mandatory consumer protection rights, to the extent that applicable law requires repair, replacement, price reduction or refund.
7. Statutory rights
This policy does not limit mandatory consumer rights, particularly those relating to defective digital services or statutory withdrawal and refund rights.
8. Timing and method of refund (web purchases)
Refunds are issued within the applicable statutory deadlines. The withdrawal instructions above apply to withdrawal. For store purchases, technical processing follows the respective billing provider; your statutory claims remain available.
9. Abuse and chargebacks
Fraudulent use of chargebacks, promotions or trial offers may result in restriction or termination of the account — without prejudice to legal remedies.
10. Request help or a review
For refund questions, use Contact or support@rattlestork.org. Statutory claims are not subject to an additional contractual 30-day exclusion period.